Privacy Policy

Last Updated: 18.07.2025

At md.co.uk operated by md.co.uk HEALTH LIMITED , we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, protect, and share your information when you use our services. It outlines the practices we follow regarding data protection, security, and user responsibilities. By using the Medical & Dental platform and services, you agree to adhere to these policies and understand how your personal information is managed. If you do not agree with these practices, please refrain from using our platform or services.

1. Information We Collect

1.1 Personal Information

When you sign up for our GP Membership Program or use our services, we may collect personal data such as:

• Name
• Contact details (email, phone number)
• Date of birth
• Payment information
• Medical details as required (for healthcare services)

This information is used to provide healthcare services, manage appointments, and process transactions.

1.2 Usage Data

We may also collect information about how you use our platform, such as:

• IP addresses
• Browser types
• Device information
• Pages visited
• Interaction with the platform

This helps us improve the platform’s performance and enhance your experience.

2. How We Use Your Information

2.1 Provision of Services

Your personal information is used to provide healthcare services, such as making appointments, processing payments, managing medical records, and offering customer support.

2.2 Communication

We may use your contact information to send important service-related updates, appointment reminders, billing notifications, and promotional materials if you’ve opted into receiving them.

2.3 Customer Support

Your data may be used to respond to inquiries, resolve issues, and ensure efficient platform usage.

3. Data Security

3.1 Security Measures

We have implemented appropriate physical, electronic, and administrative security measures to protect your personal information. This includes encryption technology, secure access controls, and regular security audits.

3.2 Data Protection

Although we take reasonable precautions to protect your data, please note that no system is completely secure. By using the platform, you acknowledge that we cannot guarantee absolute security.

4. Retention of Data

4.1 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. Once your data is no longer needed, we will securely dispose of or anonymize it.

5. Sharing of Information

5.1 Third-Party Sharing

We do not sell, trade, or rent your personal data to third parties. However, we may share your information with trusted service providers such as:

• Payment processors
• IT support services
• Healthcare partners

These providers are contractually obligated to protect your data and only use it to assist us in providing our services.

5.2 Legal Requirements

We may disclose your data when required by law or in response to legal requests (e.g., subpoenas, court orders, or law enforcement inquiries).

6. Your Rights and Choices

6.1 Access and Updates

You have the right to access, update, or delete the personal information we hold about you. You may also request a copy of your data in a structured, commonly used, and machine-readable format.

6.2 Opting Out

You can opt out of receiving marketing communications at any time by following the opt-out instructions in our communications or by contacting us directly.

7. Use of Cookies

7.1 Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform. These cookies help us:

• Remember your preferences
• Improve functionality
• Analyze usage patterns

You can adjust your browser settings to disable cookies, but this may affect your ability to use certain features of the platform effectively.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

9. Limitation of Liability

To the fullest extent permitted by law, Medical & Dental will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform. Our total liability is limited to the amount you paid for the specific service that gave rise to the claim.

10. Governing Law

These policies are governed by the laws of the United Kingdom. Any legal action or proceeding related to these policies shall be conducted in the appropriate courts located within the United Kingdom.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

md.co.uk

20 Old Brompton road South Kensington Street, London, SW7 3DL

Email: [email protected]

Phone: 020 71832362